Receptionist Host

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

The Steam Packet House Office team are the front of house ambassadors for the Betfred head office based in Manchester

As a key member of the team, the Receptionist Host plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Office Manager in running a busy reception area, ensuring it is always presentable and functioning efficiently.



Overall, the Receptionist Host undertakes a pivotal role in maintaining Betfred's reputation through exemplary front of house services, thereby enhancing the overall experience for both employees and visitors at Betfred.

• Welcome and greet guests as they arrive at the office, directing them to the appropriate departments or individuals.
• Ensure visitors sign-in accordingly and passes are handed out after sign-in.
• Maintaining an awareness of VIP visits and any activities taking place within the office.
• Be the first point of contact for all internal and external enquiries via email and mail.
• Support the Office Manager in managing room bookings for meeting rooms as required.
• Support the Office Manager ensuring that meeting rooms are set-up in accordance with each meeting’s requirements. Reset each meeting room at the end of a session in preparation for the next.
• Where required, organise and coordinate hot desk system for hybrid employees and request cleaners to sanitise the desks ready for the next colleague.
• Proactively organise refreshments, including food, for meetings as required.
• Receive deliveries of post and packages and ensure they are delivered to the appropriate individual or department.
• Courier parcel dispatches, using the most cost-effective solution for UK or International.
• Stock taking duties and re-ordering of consumables for the office

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you’ll need to succeed

• Proven experience of working in a fast-paced reception area.
• Strong organisational and multi-tasking abilities
• Excellent communication and interpersonal skills, acting as a brand ambassador
• Flexibility and the ability to adapt quickly to changing priorities and demands.
• Attention to detail.
• Professionalism, drive and ambition.
• A pro-active approach to work.

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.