Overview
Do you have a passion for customer service, sports or gaming? If so, you are in the right place!
Here at Betfred digital customer services, we are looking for enthusiastic people with great communication skills and a can-do attitude to expand our team.
Betfred customer services is a welcoming and supportive environment in which we work as a Team to give a professional service to Betfred.com customers via live chat, telephone and email.
As a result of the round-the-clock sporting calendar, we are able to offer a flexible approach to our working hours and do offer part-time roles too.
All employees receive a competitive salary ranging from £22,672-£24,069 dependant on length of service. This is just one of many perks that Betfred offers our employees:
· Free food and treat days such as ice cream, donuts, and pizza!
· Attendance bonus
· Great progression and career opportunities within head office
· Free sporting tickets
· Regular competitions
· Days out and company quiz nights
· Discounted VIP AO Arena tickets
· Awareness and celebration days such as Pride month & International women’s day
· Join us in our new, modern, and ‘state of the art’ offices in 2024
Responsibilities
· Assisting inbound contacts regarding online account queries.
· Providing customers with a professional and friendly service via live chat, telephone and email.
· Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
· Resolving all customer account queries efficiently and in a timely manner.
· Liaising internally with other departments to resolve customer queries.
· Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
· Remain up to date with current promotional campaigns, rules, and procedures.
The above tasks must be carried out while complying with the key objectives of the Gambling Commission and with your full understanding of Safer Gambling tools and protocols.
Skills & Experience
It is essential that you have excellent communication skills, alongside a high standard of written communication. You must also be IT literate and have a working understanding of Microsoft systems, including but not limited to Word, Outlook and Excel.
A knowledge of Sports and/or Gaming is ideal but not essential as our team offer plenty of support both before and after the training to ensure that you build the necessary skills to fulfil the role.
Benefits
• Competitive hourly rates
• Flexible hours
• Bonus opportunities
• Company pension scheme
• Employee discounts in most online and high street retailers
• Additional holidays with service
• Recruitment Reward Scheme
• Enhanced Maternity/Paternity Leave
