Gaming retail Support Administrator

The Gaming Retail Support Administrator will play a pivotal role in supporting the Retail Gaming team to ensure we drive revenue and strive to give the best gaming experience on the high street whilst keeping Safer Gambling as a key focus. The role will collaborate with the wider business including Head of Office Departments, Operational Teams and Suppliers. They will ensure all documentation and in house reports are maintained and roadmaps are managed and delivered.

As a Gaming Retail Support Administrator, you will build relationships, would have the desire to gain product knowledge and must have excellent attention to detail. Your role will want to make a difference to the business and the department.

There will be office space available in Birchwood & Manchester with some opportunities to work in the field on a 40 hour, 5 from 7 working week

·      Answer all FOBT related queries from departments such as Customer Service, Compliance, Security & Business Intelligence.

·      Communicate with all departments including operations and shop teams when necessary.

·      Liaise with Marketing and the CRM team to ensure campaigns are on track with monitoring of once live.

·      Analyse and react to in house reporting to ensure the FOBT estate is operating efficiently trying to mitigate risk and to uphold business continuity.

·      Build a supplier relationship so product & content roadmaps can be managed and discussed.

·      Manage FOBT asset register and coordinate any stock removals, installs and repairs.

·      Assist and support with any Retail Gaming team projects or changes to the FOBT business.

·      Identify opportunities that help drive success of the product and the teams’ working practises.

·  Keep up to date with any Gambling Commission objectives relating to responsible gambling on gaming machines.

·      Being able to work on own initiative but also work and contribute to a team.

·      Ability to work under pressure and make decisions quickly.

·      Excellent organisational and motivational skills and can manage time effectively.

·      Effective communication skills 

·      Attention to detail

·      Microsoft Office suite usage, SharePoint, dashboards

·      Always be aware of and consider Safer Gambling & GDPR

Personal Qualities

·      Keen & enthusiastic to learn

·      Eager to understand and develop further (especially for the product)

·      Likes to be organised, motivated and can manage their time. 

Be Rewarded:

• Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
• Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future.
• Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
• Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!
• Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it.
• Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.

Get Recognised:

• Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
• Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.
• Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.

Feel Valued:



• Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
• Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
• Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
• Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme.
• Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach.
• Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.
• Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.
• Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.