To provide colleague relations support to our Shops and our Head Offices, ensuring that an excellent level of service is provided through the delivery of people processes and legislation compliance.


Working in the HR Support Team and dealing with high volume cases which range in complexity, this position requires someone with an excellent knowledge of colleague relations issues. Supporting Managers with the practical resolution of colleague relation cases including grievances, disciplinary, performance management, absence, capability, sickness, ensuring employment decisions are made in accordance with legal requirements and good employment practice.


Coach, persuade and influence managers to pursue courses of action in relation to people issues which are in accordance with good employment practice, have regard to the needs of the organisation and the staff members concerned which minimise staff issues.


Key Relationships: Divisional Managers, Area Managers, Administrators, People Advisors, People Assistants, Head Office staff, Heads of Department, Directors.


  • To provide excellent HR advice and guidance on company procedures to Divisional Managers, Area Teams, Head Office staff, Heads of Department, Directors.
  • Ensuring that the daily workload tracker is kept up-to-date.
  • Producing the relevant disciplinary, grievance and appeal correspondence, including invites and outcome letters.
  • Participation in disciplinary, grievance appeal meetings providing sound HR advice and having an input in decisions made.
  • Participation in note-taking where necessary.
  • Participation in performance management, sickness management meetings providing sound HR advice and having input in decisions made.
  • Influencing managers to “do the right thing “for their staff.
  • Contribute to the development and implementation of people policies and procedures.
  • Implementing value-adding people disciplines, templates and processes to support business needs.
  • Answer the telephone in a timely fashion and deal with ad-hoc queries.
  • Responding to high volume queries and case management be responsible for personal time management and allocation time correctly.
  • Attention to detail in all areas minimal mistakes.
  • Advise on all people related matters including but not limited to disciplinary, grievance, appeal, performance management and sickness management.
  • Managing flexible working requests.
  • Payroll Administration as and when required.
  • To maintain and promote relationships with the wider people support colleagues and teams.
  • Stakeholder management.
  • Focus on own personal development, including ensuring that capabilities are part of “everyday life”.
  • Promote positive Employee Engagement
  • Assisting the HR Onboarding Administrator with Head Office Inductions for new starters. 

Skills & Experience

  • Ensure up to date knowledge of employment law and legislation
  • You will have a good understanding of HR processes and procedures.
  • Good questioning and listening skills are vital for this role.
  • Excellent communication skills
  • Customer handling/people skills
  • You will have excellent organisation and planning skills which will allow you to manage your own workload.
  • You will be PC literate.
  • You will have a high attention to detail
  • Strong team player with the ability to work independently


Be Rewarded:

  • Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
  • Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future.
  • Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
  • Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!
  • Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it.
  • Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.

Get Recognised:

  • Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
  • Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.
  • Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.

Feel Valued:

  • Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
  • Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
  • Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
  • Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme.
  • Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach.
  • Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.
  • Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.
  • Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.
Apply Now
Save PDF