Retail Division Compliance Manager

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

Betfred is committed to building on our commitments of upholding not only the licensing objectives, but all our regulatory commitments. We do this in a variety of ways, and we have an exciting opportunity for a Retail Division Compliance Manager in the South Division (S1-S6). This is a great opportunity for someone with Retail betting shop operations and gambling compliance or relevant industry experience looking for a career in compliance. The role will require some travel with potentially overnight stays. Reporting to the Retail Compliance Manager you will be required to support Divisional Managers and their teams in meeting Personal Management, Premises and Operating License Conditions and Codes of practice.

This is a varied role that will require flexibility in approach.

The hours of work will be 5 days from 7 on a full time 40-hour basis. The role is Field Based including a fully expensed company vehicle or optional car allowance and will include at least a couple of days a month in Head Office Birchwood.

• Support Divisional Managers and their teams in meeting Personal Management, Premises and Operating
• License Conditions and Codes of practice.
• Assisting Area Teams in maintenance of an audit program to identify any address key risks across the division.
• Attend both Compliance and Operational management meetings to present risk identified
• Stay abreast of regulatory bodies, for updates on guidance, suggestions, and change
• Support Divisional Teams in deliverance of Serve Legal, Self Exclusion, LARA completion and compliance data analysis.
• To support the delivery of quality assurance within retail operations to ensure efficiency and accuracy, in
• the recording and reporting of compliance.
• Conduct shop visits to assess, report and provide support to shop teams through coaching and guidance
• Assist in delivery and compliance with policy and regulatory changes
• Conduct Compliance related complaint investigations as directed by Retail Compliance Manager.
• Work with the Learning & Development department in identification of training needs when directed by the Retail Compliance Manager
• Produce key management information reports and updates to evidence strong regulatory compliance oversight and governance
• To work with the compliance department in ensuring Company Compliance Risk is mitigated.
• Support Divisional teams in Customer Due Diligence, KYC gathering and recording.
• Support Divisional teams in assessing risk and taking actions/decisions to mitigate.
• Be the point of contact for compliance expertise
• Contribute to the collation of a quarterly compliance improvement plan for each area of jurisdiction alongside the PML holder.
• Liaise with operational teams to ensure actions that derive from regulatory visits are implemented
• Evaluate risks within areas of jurisdiction and provide updates to Retail Compliance Manager

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you’ll need to succeed

• Excellent attention to detail, with an appreciation for processes and procedures
• Excellent time management
• Excellent communication skills
• Report writing and computer skills essential.
• Self-motivated with a strong, positive work ethic
• A collaborative approach to work

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.

Be rewarded

• Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions: helping you prepare for your future.
• Enhanced maternity & paternity pay: our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.

We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.